Privacy Policy
Your privacy and the security of your health information are our highest priorities. This policy explains how we collect, use, and safeguard your data.
Introduction
CareNest Health ("CareNest," "we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By using our services, you consent to the practices described in this policy.
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws. We take every reasonable precaution to ensure your data remains confidential and secure.
Information We Collect
We may collect the following categories of information to provide you with the best possible care and service:
Personal Identifiers
Name, address, phone number, email address, date of birth, and emergency contact details.
Health Information
Medical history, diagnoses, treatment plans, medication lists, and care assessment notes.
Payment & Insurance
Billing information, insurance details, and payment history for services rendered.
Technical Data
IP address, browser type, device identifiers, and website usage analytics via cookies.
How We Use Your Information
Your information is used solely for purposes related to your care and our legitimate business operations:
- Providing Care: To deliver nursing, medical, and supportive care services tailored to your needs.
- Care Coordination: To communicate with your healthcare team, family members (with your consent), and other providers.
- Billing & Payments: To process insurance claims, invoices, and payment for our services.
- Legal Compliance: To comply with HIPAA, state regulations, and other applicable laws.
- Service Improvement: To analyze trends, improve our website, and enhance the quality of care we deliver.
HIPAA Compliance
CareNest is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect your Protected Health Information (PHI). This includes encrypted data storage, secure communication channels, access controls, and regular staff training on privacy practices. You have the right to request access to, amend, or receive an accounting of disclosures of your PHI at any time.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for site functionality and security | Session |
| Analytics | Understand visitor behavior and improve performance | Up to 2 years |
| Preferences | Remember your settings and choices | Up to 1 year |
| Marketing | Deliver relevant advertisements (we do not sell data) | Up to 90 days |
Data Sharing & Disclosure
We do not sell, rent, or trade your personal or health information to third parties. We may share your information only in the following circumstances:
With Your Consent
We share information with family members or caregivers only when you explicitly authorize us to do so.
Other Healthcare Providers
To coordinate your care with doctors, specialists, or facilities involved in your treatment.
Service Partners
Trusted vendors who assist us with operations (billing, IT) under strict confidentiality agreements.
Legal Obligations
When required by law, court order, or government regulation.
Your Rights
Under HIPAA and applicable privacy laws, you have the following rights regarding your information:
- Right to Access: Request copies of your health records and personal data we hold.
- Right to Amend: Request corrections to inaccurate or incomplete information.
- Right to Restrict: Request limitations on how we use or disclose your information.
- Right to an Accounting: Receive a list of disclosures we have made of your PHI.
- Right to Delete: Request deletion of your personal data, subject to legal retention requirements.
- Right to Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at privacy@carenest.health. We will respond within 30 days as required by law.
Data Security
We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
256-bit Encryption
Secure Servers
Access Controls
Regular Audits
Children's Privacy
Our services are generally directed at adults and elderly patients. We do not knowingly collect personal information from children under the age of 13 without verified parental consent. If we become aware that a child under 13 has provided us with personal information without such consent, we will take immediate steps to delete that data from our records.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting a prominent notice on our website or by sending you a direct notification. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
Questions about your privacy?
Our Privacy Officer is available to address any concerns or questions you may have about how we handle your information.
This policy was last reviewed and updated on June 1, 2026. Previous versions are available upon request.